FAQ

 

HOW DO I MAKE A PURCHASE? 

Purchasing from ZANE DESIGNER WEAR is simple: 

Use the CLOTHING, SHOES and ACCESSORIES links.  

Once you have found an item, select your size and use the 'ADD TO BAG' button underneath. 

Review the items in your shopping bag and click continue. You can add products or use the 'REMOVE' link to delete items from your shopping bag. 

follow the simple intructions to complete your order.

DO I NEED AN ACCOUNT TO PLACE AN ORDER? 

Yes, you need an account to complete a purchase. once you register with us and you will be able to enjoy the following benefits through your account: 

Be notified when new stock arrives 

Save your address and card details for faster shopping 

Manage your account details, order history and email preferences and see order status.

HOW DO I RESET MY PASSWORD? 

If you have forgotten your password, here follow the 'Forgotten Password' instructions on the 'Sign in' page. 

WHAT PAYMENT METHODS DO YOU ACCEPT? 

We accept all major credit and debit cards. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to 'Log In' and review the amount shown before clicking 'Pay Now'.   

Your personal online security is important to us. We use the latest technology to store and safely transmit your personal and credit card information through our systems. All orders are processed through a secure checkout system provided by  card company/PayPal.

WHERE IS MY ORDER?  

We dispatch all orders received before 1pm on the same day for next working day delivery. Estimated delivery times are to be used as a guide only and commence from the date of dispatch, we are  not responsible for any delays caused by weather destination customs clearance processes 

How do I check if an item is in stock? 

If an item is available to order online then this means the item is in stock. However, from time to time and particularly with some of our more popular items, due to the high rate of sales both in store and online, there may be some discrpancies. We will inform you as soon as possible, via email, if a product is out of stock.

Can someone else sign for my delivery? 

Yes, it does not have to be the purchaser. The signature is electronically logged for security reasons. Any signature at the address will be accepted as proof of delivery.

Can I change the delivery address? 

we do provide the option to ship to an address different to the billing address. However, for security reasons, this service is discretionary. We reserve the right to only ship to the billing address, or to verify details with our customers before shipping to a different address. 

If you have made a mistake with your delivery details please contact us immediately and we will try to amend them. 

Orders placed over the telephone must be shipped to the billing address. 

If the order has already left our premises then the delivery address cannot be changed.

Are all of your products genuine? 

Yes, we are authorised stockists for all the brands/products we stock. They are 100% authentic.

The item I bought is now in sale, can I get the difference refunded? 

As an online business our prices change in accordance with seasons, customer demand and stock availability we are, therefore, unable to refund the difference in price when an item you have purchased goes into sale, although we do appreciate how frustrating this can be. 

What courier do you use for deliveries? 

We use UK MAIL/DHL UK  to send all of our UK orders. 

ROYAL MAIL and DHL are used for all International orders. 

this can differ depending on circumstances 

How long will it be before I get a refund? 

We aim to process returns the same day of receiving them. As long as the returned items meet our refund criteria, your refund will be processed at the same time, it could take one to three working days for funds to hit your account depending on your card issuer.

How long will it be before I get an exchange? 

We aim to process exchanges on the same day of receiving them providing we receive the returned item before 1pm. Once your return has been processed and provided we have the exchange items in stock, we can dispatch the exchanged item the same day for next working day delivery,

Who pays for return postage? 

We do not pay for return postage on items that are unsuitable.

 

if you have any other questions please call 01616201009

 

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